Refund & Cancellation Policy
Last updated: July 2026
This Refund & Cancellation Policy explains how LORANIUM TECHNOLOGIES L.L.C ("LORANIUM", "we", "our", or "us") handles cancellations and refund requests for services paid through our quotation and invoicing system, including payments processed via Stripe.
1. Scope
This policy applies to payments made against a LORANIUM quotation or invoice, including deposits, milestone payments, and full project payments processed online through our payment provider, Stripe.
2. Quotations and Payments
Work begins only after a quotation is accepted and, where required, an initial payment is received. Quotations specify the payment structure (full payment, deposit, or milestone-based) agreed with the client before work starts.
3. Cancellation
A client may request to cancel an engagement in writing at any time. If cancellation occurs before work has started, any payment made is eligible for a full refund less any payment processing fees already incurred. If cancellation occurs after work has started, charges apply for work already performed, and only the unearned portion of any advance payment is eligible for refund.
4. Refund Eligibility
Refunds are considered where LORANIUM has not delivered the agreed scope, where a service was paid for in error, or where a client cancels before work begins as described above. Refund requests should be submitted in writing via our Contact page.
5. Non-Refundable Items
Payments for work already completed and delivered, third-party costs already incurred on the client's behalf (such as domain names, licenses, or hosting), and completed project milestones are non-refundable.
6. Processing Time
Approved refunds are processed back to the original payment method via Stripe within 5–10 business days of approval. Processing times beyond this point are determined by the client's bank or card issuer, not by LORANIUM.
7. Disputes
If you believe a charge was made in error, please contact us directly before initiating a chargeback with your bank or card provider, so we can review and resolve the issue promptly.
8. Contact Us
For any refund or cancellation request, please reach out via our Contact page with your quotation or invoice number.